Frequently Asked Questions
General Questions
1. What is Cows Corner?
Cows Corner is a UK-based creative platform where you can shop ready-made slogan and sports-themed merch, design your own using our AI-powered design tool, or upload your artwork to be printed on clothing, mugs, bottles, and more.
2. Where are you based?
We are based in Burgess Hill, United Kingdom, and all orders are printed and shipped from our UK facility.
3. Do you only sell sports merchandise?
No. While we have dedicated sports collections for cricket, football, rugby, tennis, and golf, we also offer funny slogans, parenting humour, and fully custom designs.
Orders & Payments
4. How do I place an order?
Simply choose a product, select from our designs, generate one with our AI tool, or upload your own artwork, then proceed to checkout.
5. What payment methods do you accept?
We accept major debit/credit cards, PayPal, and other secure payment options available at checkout.
6. Can I cancel or change my order?
Orders can only be modified or cancelled before processing begins (within a few hours of placing your order). Once production has started, we cannot make changes.
Shipping
7. Do you ship internationally?
Yes, we ship across the UK, the EU, and Internationally.
8. What are your shipping costs?
- UK: Free for orders over £50.00, or £5.99 under that amount.
- EU: £14.99 flat rate.
- International: £23.99 flat rate.
9. How long does delivery take?
- UK: 2–4 business days
- EU: 2–11 business days
- International: 3–17 business days
10. What if I miss my delivery?
Our courier will leave a card, attempt redelivery, or provide collection details. If the parcel returns to us due to missed delivery, re-shipping fees may apply.
Returns & Exchanges
11. What is your return window?
We accept returns within 30 days of purchase. Items must be unused, unworn, and in original packaging.
12. Do you provide a return label?
Yes, a prepaid return label is included in your package. Return shipping is free.
13. Do you charge restocking fees?
No, we do not charge any restocking fees.
14. How long will my refund take?
Refunds are processed within 10 working days once we receive and approve your return.
15. Can I exchange my order?
Yes. Exchanges are available within 30 days for items of equal or lesser value.
Products & Customisation
16. What is the AI-powered design tool?
Our AI tool lets you type in a word, theme, or vibe, and it instantly creates a custom design or slogan you can apply to T-shirts, hoodies, mugs, baby grows, or bottles.
17. Can I upload my own design?
Yes. You can upload artwork, logos, team emblems, or even a child’s drawing. We’ll print it on your chosen product with no minimum order.
18. Are there any restrictions on uploads?
Yes. We cannot print offensive, illegal, or copyrighted material that you do not own the rights to.
19. What quality can I expect?
All items are printed and quality-checked in-house at our UK facility, ensuring premium materials, durable prints, and reliable turnaround.
20. Do you offer bulk or team orders?
Yes. We cater to local sports clubs, small businesses, schools, and groups. Bulk discounts may be available — contact us for details.
