Returns & Exchanges

Cows Corner Returns & Exchange Policy

Commitment to Quality: Cows Corner is a trading name of Trogon Direct Ltd, we are dedicated to providing you with high-quality cricket gear (bats and softs). Understanding your investment in our products, we stand firmly behind their quality with our comprehensive warranty.

Return Policy:

1. Eligibility for Returns:

   • Returns are accepted within 30 days of purchase.
   • Products must be returned in their original condition, unused, unworn, and in their original packaging.
   • Custom-made items are only returnable if they have manufacturing defects.

2. Process for Returns:

   • Contact our customer service team with your order details to initiate a return.
   • After approval, send the product back to the address we provided.
   • Upon receiving and inspecting the returned item, we will process your refund or exchange.

Exchange Policy:

1. Eligibility for Exchange:

   • Exchanges are permissible within 30 days of purchase for items of equal or lesser value.
   • Products eligible for exchange must be in their original condition.

2. Process for Exchanges:

• • Contact our customer service for an exchange authorization.
  • Once authorized, send the item to our address.
  • After we receive and approve the exchange, the replacement item will be dispatched.

Exclusions:

• Our return, exchange, or warranty policies do not cover normal wear and tear, misuse, or accidental damage.

Customer Service Contact:

• For any inquiries or assistance with returns, exchanges, or warranty claims, don't hesitate to get in touch with our customer service team.

Final Note:

• Cows Corner is a trading name of Trogon Direct Ltd, and reserves the right to make final decisions on all returns, exchanges, and warranty claims.